Reference

Our Legal Terms and What They Mean for Your Account

These legal terms set out the conditions under which imagic operates and how your account, wallet activity, and use of the platform are governed.

Jurisdiction-Dependent AccessAccount Conditions ApplybKash, Nagad, Rocket Wallet RulesData Handling CommitmentsPolicy Contact Available
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imagic Our Legal Terms and What They Mean for Your Account
POLICY CONTACT PATHS

How to Reach Us on Legal or Policy Questions

If you have a question about your account conditions, a wallet transaction dispute, or want to understand how a specific policy applies to your situation, our support team is the right first stop. We handle legal and policy queries through the same channels as account support — so you do not need a separate process. For formal written requests, including data access or account closure, use the email channel and include your registered account identifier so we can locate your record and respond accurately.

Team online

Live Chat Support

Open live chat from your account dashboard at any time. Our team handles both account issues and policy questions in the same session — no need to raise a separate ticket for legal clarifications.

Email for Formal Requests

Send formal policy requests — data access, account review, wallet disputes — to our support email. Include your account identifier and the specific policy area in the subject line so the right team receives it without delay.

In-App Help Centre

The help centre inside your account covers common legal questions: what your account conditions mean, how wallet verification works, and what happens when a transaction is held for review. Available without leaving the app.

ACCOUNT SECURITY STANDARDS

How We Handle Data, Security, and Your Account Rights

Our approach to account security and data handling is built around the principle that your information should only be used for what you agreed to when you opened your account. We do not sell account data to third parties. Cookies on the platform are used to maintain your session, remember your preferred wallet method — whether that is bKash, Nagad, or Rocket — and keep you logged in across devices without requiring a fresh OTP every time. You can manage cookie preferences through your browser settings at any time.

Data Use Policy Your account data — name, mobile number, wallet identifier — is used only for account operation, transaction verification, and support. It is not shared with external marketing networks. Retention periods align with our operational and legal obligations, not convenience.
Cookie Handling We use session cookies to keep your account active across a mobile browser session and functional cookies to remember your wallet preference. No third-party advertising cookies are placed without your awareness. You can clear or restrict cookies through your device browser settings.
Account Security Steps Every login from a new device triggers an OTP to your registered mobile number. If you notice a login you did not initiate, contact support immediately — your account can be locked within minutes through the in-app help channel.
Wallet Verification Process When you add a bKash, Nagad, or Rocket wallet, a small verification check confirms the wallet matches your registered account name. This step prevents mismatched withdrawals and protects your funds from being sent to the wrong destination.
Data Retention and Deletion We retain account records for as long as your account is active and for a period after closure as required by applicable obligations. If you request account deletion, we confirm what data is removed immediately and what must be retained for compliance reasons before proceeding.
Requesting Changes to Your Record To correct, update, or request a copy of your account data, raise the request through our support email with your account identifier. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt so you know the process is moving.

Common Questions About Our Legal Terms

The questions below reflect what account holders commonly ask when reading through our legal terms for the first time. If something here does not answer your specific situation, our support team can clarify through live chat or email — especially for wallet-specific or account-eligibility questions.

Access to imagic depends on whether your location and circumstances fall within an eligible region and on the local laws that apply to you. We do not make legal determinations on your behalf. It is your responsibility to confirm that using the platform is permitted under your local law before opening an account.

A mismatch between your bKash wallet name and your registered account name will trigger a manual verification hold on the transaction. You will be asked to provide documentation confirming ownership of the wallet. Until that is resolved, deposits or withdrawals tied to that wallet will remain on hold.

No. Our policy requires that the Nagad or Rocket wallet used for any deposit or withdrawal belongs solely to the registered account holder. Shared or third-party wallets are not permitted. Using a wallet that does not match your account details may result in the transaction being declined or the account being reviewed.

After account closure, we retain certain records for a period required by applicable legal and operational obligations. At the time of closure, we will inform you which data is removed immediately and which must be kept for compliance purposes. You can request a summary of what is retained by contacting support via email.

Send a data access request to our support email, including your registered account identifier and a clear description of what you are requesting. We will confirm receipt and respond with the relevant information within a reasonable timeframe. Requests submitted without an account identifier may take longer to process.

Cookies on the platform serve two main purposes: keeping your session active so you do not have to log in again each time you switch between mobile and desktop, and remembering your preferred wallet — bKash, Nagad, or Rocket — so you do not have to reselect it on every visit. You can manage or clear cookies through your browser settings.

It means we assess whether to allow account access based on the region your account is associated with and the legal framework that applies there. If your region is not currently eligible, certain features — including live casino tables, sportsbook markets, and wallet transactions — may be restricted or unavailable at the account level.

We may update our terms when operational or legal circumstances require it. Where a change materially affects how your account works or what you agreed to, we aim to notify you through your registered contact — either mobile number or in-app notification — before the change takes effect rather than applying it silently.

Contact support through live chat immediately. Your account can be locked quickly once a report is raised. After locking, we will review recent login activity and wallet transactions. If a bKash, Nagad, or Rocket transaction was initiated without your consent, that information should be included in your report so the review covers it.

Yes. Raise a written dispute through the support email channel, referencing the transaction date, wallet type — bKash, Nagad, or Rocket — and the amount in question. Our team will review the transaction record against your account activity and respond with findings. Disputes raised in writing are tracked and logged, which gives you a clear record of the process.

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