Reference

Terms Conditions That Govern Your Use

These terms set out the rules between you and imagic whenever you access your account, make a deposit through bKash, Nagad or Rocket, or use any part of the platform.

Account RulesWallet PoliciesUser RightsEligibility ConditionsDispute Process

Browse the Lobby Read FAQ

HOW WE ENFORCE TERMS

Data, Security and Policy Enforcement

We take your data handling seriously and apply these terms consistently across every account. This section explains how your personal information ties into these conditions, what happens when you request changes, and how long we retain records. Everything here connects back to the agreement you accepted when you created your account — there are no hidden layers or separate policies that override what you read on this page.

Identity Verification

Before processing withdrawals above certain thresholds, we verify your identity against the details you provided at registration. This may include matching your bKash or Nagad account name to your profile. Incomplete verification can result in temporary holds on your balance.

Data Retention

We retain account data, transaction logs and chat records for the duration required by applicable regulations and our internal compliance framework. After account closure, certain records are kept for audit purposes.

Cookie Usage

Cookies track session state and login continuity across devices. When you switch from your phone browser to a desktop session, cookies help maintain your preferences. You can clear them, but doing so may require re-authentication on your next visit.

Account Security

Your password and OTP codes are your responsibility. We never ask for your full password via chat or email. If you suspect unauthorised access, contact support immediately — we can freeze the account pending your confirmation.

Requesting Changes

You may request corrections to personal details — name, email, phone number — by contacting support with valid documentation. Changes to financial details like your linked Rocket or bKash number require additional verification steps to prevent unauthorised fund redirection.

Breach Consequences

Violations of these terms — including multi-accounting, fraudulent deposits, or abuse of promotional offers — may result in account suspension, balance forfeiture, or permanent closure. We investigate each case using transaction logs and behavioural data before taking action.

TERMS SUPPORT PATHS

How to Reach Us About These Terms

If anything in these conditions is unclear, or you need to raise a dispute, our support team handles terms-related queries through multiple channels. We aim to respond within a reasonable timeframe and will reference your account records when reviewing any claim. Keep your registered phone number and email current so we can reach you if we need additional verification during a dispute.

Team online

Live Chat

Open a live chat session directly from the site on mobile or desktop. Ask about specific clauses, account restrictions, or dispute timelines. The chat log is saved to your account for reference if you need to follow up later on the same issue.

Email Support

Send a detailed message explaining your terms-related concern. Include your account username, the date of the issue, and any transaction references. Email works well for formal disputes or requests that need documentation attached, like identity verification documents.

Help Centre

Browse categorised articles covering account suspension, withdrawal holds, eligibility questions and wallet policy explanations. Each article links back to the relevant section of these terms so you can cross-reference what applies to your specific situation.

Full Terms of Use and Conditions

imagic Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with imagic, you enter a binding agreement that covers every interaction on this platform — from logging in on your phone to requesting a withdrawal via Nagad or Rocket. These terms apply to all users who access the site from eligible

1
regions where local law permits such activity. We reserve the right to update these conditions, and any changes take effect once published on this page. You should check back periodically; continued use after a change means you accept the updated version. Your account is personal. You
2
may not transfer it, share login credentials, or allow another person to operate under your identity. If we detect shared or duplicate accounts, we may suspend access and withhold balances pending verification. All funds deposited through bKash, Nagad, Rocket or bank transfer remain subject to our
3
wallet policies, including identity checks before large withdrawals are processed. We do not make guarantees about uninterrupted access. Maintenance windows, connectivity issues on your mobile network, or regional restrictions may affect availability at any time. Where a game or market becomes unavailable due to provider or
4
regulatory changes, we will communicate this through your registered contact details. Disputes related to these terms should be raised through our support channels within 30 days of the event in question. We handle each case individually based on account records and transaction logs.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

We get asked about specific clauses often, especially around withdrawals, eligibility, and what happens if something goes wrong. Below are real questions from users and our direct answers. If your question is not here, reach out through live chat or email and reference the section of these terms you need clarified.

These terms apply to every person who opens an account on imagic, regardless of location. However, access to the platform depends on your local law and eligible regions. If you access from a restricted area, you do so at your own risk and we may close such accounts.

No. Your account is strictly personal and non-transferable. We tie it to your identity, your registered phone number, and your linked payment method — whether that is bKash, Nagad or Rocket. Any detected transfer attempt leads to suspension and possible balance forfeiture.

We review each case individually using transaction records and account activity. If the breach appears unintentional — say, a duplicate deposit from a Nagad timeout — we work with you to resolve it. Deliberate abuse is treated differently and may result in permanent closure.

Updates are published on this page with the revised date shown at the top. We may also send a notification to your registered email or phone. Continued use of imagic after changes are posted means you accept the new version, so check back periodically.

You can request data deletion by contacting support. Some records — especially financial transaction logs — are retained for compliance and audit requirements beyond account closure. We will confirm what can be removed and what must stay, along with the legal basis for retention.

Under these terms, we may hold withdrawals pending identity checks. This typically involves matching your account name against your bKash, Nagad or Rocket registration. Provide the requested documents promptly and the hold is resolved once verification completes successfully.

Yes. Any promotional offer on imagic carries its own specific conditions, but those conditions sit underneath these overarching terms. If there is a conflict between a promo's rules and these terms, these terms take priority unless the promo explicitly states otherwise.

Raise your dispute through live chat or email within 30 days of the event. Include relevant transaction references and your account details. We review using internal logs and aim to resolve within a reasonable timeframe. If you remain unsatisfied, we outline further steps in our response.

In cases of serious breach — fraud, multi-accounting, or chargebacks — we may close your account immediately to protect platform integrity. For lesser issues, we typically issue a warning first. Account closure details and any remaining balance handling are communicated to your registered contact.

Yes. Whether you log in through a mobile browser, switch to desktop, or use any device in between, the same terms apply. Your account, wallet, and all conditions around deposits via bKash, Nagad or Rocket are consistent regardless of how you access imagic.

Terms Conditions That Govern Your Use

Data, Security and Policy Enforcement

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Do these terms apply to everyone or only users in Bangladesh?

02 Can I transfer my account to someone else?

03 What happens if I breach these terms accidentally?

04 How will I know if the terms change?

05 Can I request deletion of my personal data?

06 What if my withdrawal is held due to verification?

07 Are promotional offers covered by these terms?

08 What is the dispute resolution process?

09 Can my account be closed without notice?

10 Do these terms cover mobile and desktop access equally?

Related pages