Reference

How We Handle Your Privacy at imagic

Your personal information stays under your control. We built this policy around real account flows — bKash, Nagad, Rocket transactions, device sessions and wallet verification — so you know exactly what we collect, why we store it and how you can request changes or…

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imagic How We Handle Your Privacy at imagic
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what data we hold, want to correct something or request deletion, these are the channels we monitor for privacy-related enquiries. Each request is logged and acknowledged so you have a paper trail.

Team online

Live Chat

Open the chat widget from any page on the site. Tell the agent your request is privacy-related and they will escalate it to the data team. You will receive a reference number in the same chat window so you can follow up.

Email

Send your privacy request to the support email listed in your account dashboard. Include your registered phone number and a brief description. We aim to acknowledge within one working day and resolve within a reasonable timeframe.

Account Settings

Inside your profile, the privacy section lets you download a summary of stored data, toggle marketing communications off and submit a deletion request directly without contacting support first.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not a single checkbox — it runs through how we build features, process payments and verify accounts. Below are the specific practices we follow so your data stays where it should.

Encryption in Transit Every connection between your device and our servers uses SSL encryption. Whether you are depositing via bKash or browsing the lobby, the data moving between you and us is encrypted end to end so interception is not practical.
Cookie and Session Policy We use session cookies to keep you logged in across pages and preference cookies to remember your language and layout choices. No advertising trackers from external networks run on our pages. You can clear cookies from your browser at any point.
Account Security Layers Your account is tied to a verified phone number. Login attempts from a new device trigger an OTP sent to that number. Failed attempts are rate-limited and flagged. This keeps your wallet and personal details behind a layer only you control.
Data Retention Windows Active account data stays on record while your account is open. After closure, we retain transaction logs only as long as local regulatory expectations require. Personal identifiers are stripped from archived records once the retention window ends.
Third-Party Sharing Limits Payment processors like bKash, Nagad and Rocket receive only the transaction amount and your account reference — never your full profile. We do not share data with marketing partners or data brokers. Period.
Your Right to Request Changes You can ask us to correct inaccurate details, export a copy of your stored data or delete your account entirely. Requests go through live chat or the in-account privacy panel. We process them without unnecessary delay and confirm completion.

Common Questions About Your Data Rights

These are the privacy questions our support team fields most often. If yours is not here, reach out via live chat or email and we will answer directly.

We collect your name, phone number, email address and the payment method you link — typically bKash, Nagad or Rocket. We also log your device type and IP address to secure your session. Nothing beyond what is needed to run your account.

We share transaction details only with the payment processor handling your deposit or withdrawal. No data goes to advertisers, data brokers or unrelated third parties. Internal access is restricted to staff who need it for support or compliance.

Log into your account, open the privacy section under settings and request a data export. You will receive a downloadable summary covering your profile, transaction history and session logs. Alternatively, ask via live chat and we will send it to your registered email.

Yes. Submit a deletion request through your account settings or via live chat. Once confirmed, we remove personal identifiers from active systems. Some transaction records may stay in anonymised form if local regulations require retention for a set period.

Transaction data travels over an SSL-encrypted connection and is stored in encrypted databases. Only the minimum information needed — amount, reference number and timestamp — is retained. Your bKash or Nagad PIN is never seen or stored by us.

We use session cookies for login persistence and preference cookies for layout choices. No third-party advertising cookies are placed. You can block or clear cookies in your browser settings, though doing so may log you out and reset your preferences.

Yes. When we update this policy, a notification appears on your account dashboard and we send an email to your registered address. Major changes include a summary of what shifted so you do not need to re-read the entire document.

Personal identifiers are removed from active systems once closure is confirmed. Anonymised transaction logs may persist for a limited retention window required by applicable regulations. After that window, remaining archived records are permanently deleted.

Your account data syncs across any device you log into — phone, tablet or desktop. Each new device login triggers an OTP verification for security. Your session history and wallet balance remain consistent regardless of which device you use.

Reach out through live chat or the support email in your account dashboard and mark your message as a privacy concern. Our data team will investigate and respond with findings. If you are unsatisfied, you may escalate to the relevant authority in your jurisdiction.

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